Global Textware earns new ISO certification

For many years, Global Textware has been delivering high-quality translations according to the ISO standards of ISO 9001 and ISO 17100. Since then, the agency has advanced from the ISO 9001 from 2008 to the ISO 9001 from 2015. Following a two-day external audit, it was determined that the internal processes at Global Textware meet the requirements of the 2015 standard. This new standard comes with several changes for us to consider as a translation agency. New elements in the ISO 9001:2015 standard include a SWOT analysis, an analysis of the various stakeholders in the company and the creation of a risk and opportunities register.



ISO 9001 and 17100


ISO 9001 is the international standard for quality management systems and ISO 17100 describes the requirements that a translation service provider must satisfy. The International Organization for Standardization, which develops these standards, revises the applicable standards every five years, according to trends in society. These often relate to globalization, changing perceptions of the transfer of information, and developments in the expectations that clients have for products and services.



A self-managing organization


A different but no less significant challenge for defining our internal processes is the recent shift in our business structure towards becoming a self-managing organization. An important role was established for the management team in many of our processes and structures. Given that our management team has been replaced by different structures for consultation, in which all staff members can participate, we were faced with a substantial task as we modified our quality management system to suit the new situation.



New challenges


But what is the significance of this comprehensive undertaking? The objective is to guarantee the highest-quality translations for our clients. By continuing to develop and build upon our quality-assurance guide, which describes all of our process, Global Textware will be able to adapt to societal developments and continue redefining itself in response to the ever-changing circumstances of the translation sector. By taking on each new challenge, such as automated translation, we can keep providing our clients with texts of the highest caliber in the years to come.

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